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Water's Edge Cleaners complaints

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3566 Pine Avenue
Clearlake, CA 95422 | Get Directions

(707) 995-2810

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Total Amount in Dispute:
$379.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Water's Edge Cleaners closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Water's Edge Cleaners

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2/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $379.00 Amount Settled: $0.00

Customer Complaint

2/2/2022

We dropped our down comforter off on Tues. 1/18/2022, and picked it up on 1/27/2022 to have a small pet stain removed, the comforter was in great condition when we left it with them. We were given a stub green stub as a receipt to present upon pick up to claim our comforter. On Wed. on 1/262022 we went to get our goods and I presented the owner (Torre) with the stub and she could not find it but she found one without a number and said this must be yours. When I brought it to the car I told my husband this did not look like ours. He looked at it and said no this is not ours. We both went back inside and spoke with Torre and she said to take it home and unpackage it and if it isn't ours to return it. First of all ours had a very heavy fill with no other stains on it and it looked new. The one Torre gave us was a light fill was heavily stained and had a gold edging around it and was faded. Ours had NO edging and was in new condition as we only use it for about 2 months yearly due to the warmth of the heavy fill. We returned it and she became volatile, a lot of yelling on her part and told us to watch a recording of the drop off upstairs which clearly showed the drop off which was never disputed. This was a $379.00 comforter and it did not disappear and an employee told us that no one had picked up a down comforter in weeks, it was a very good one and we want to be compensated for what we paid for it. Resolution Sought Compensate us for what we paid for it.

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