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Watertown Ford - Service complaints

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26 Seyon Street
Waltham, MA 02453 | Get Directions

(800) 584-6486

https://www.watertownford.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Watertown Ford - Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Watertown Ford - Service

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1/9/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/7/2023

I keep bringing in my vehicle for service and they will not work on my truck. They have had my vehicle for 3 days now. I went there in person to get an update because they won't answer there phone. They told me it would be ready by the end on the day. Come to find out my truck was parked out back and has not been touched. Not only did they lie to my face they have costed me thousands in missed wages from work for there failed appointments. Resolution Sought I want my vehicle fixed honestly. I'm to the point I want compensation for all these failed appointments where nothing has been done. I also want compensation for all the uber rides I had from all these failed appointments

Company Response

12/28/2023

Company states: The customer has never reached out to me directly. The vehicle is not in our service lot, therefore, I'm assuming his vehicle has been repaired and picked up. If he has any questions or needs further assistance, please have him reach out to the General Service Manager directly. Thank you.

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