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Watson's of Cincinnati complaints

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2721 East Sharon Road
Cincinnati, OH 45241 | Get Directions

(513) 326-1100

http://www.watsons.com

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Total Amount in Dispute:
$240.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Watson's of Cincinnati closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Watson's of Cincinnati

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11/14/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $139.95 Amount Settled: $0.00

Customer Complaint

10/23/2023

I purchased some supplies from the Watsons 7100 Houston, Florence Location on 1/21/2023. I financed the payment through my Watsons credit account. I received a collection letter from a 3rd party collection agency, dates 10/13/2023 saying this balance is outstanding. I don't know why they would refer this paid amount to a collections agency. I never received an invoice for this through Wells Fargo. The salesperson Ethan said the representative who processed the sale didn't correctly ring me out. I don't know how I can have this sent to collections when they didn't do something right on their end, and this is unfair, abusive, and deceptive, which can negatively affect my credit for their error. Resolution Sought I want Watsons to recall this from the collection agency, ensure my credit is not affected, and either allow me to pay this, or forgive the invoice amount, as it was NOT my error.

Company Response

11/2/2023

Company states; We have reached out to Mr. Needham and have settled the situation. What happened was, the salesman who was working with Mr. Needham did not complete the transaction properly. He was to ensure that an authorization was created so that it could be processed into Wells Fargo. An authorization was not created at the time of the transaction, so it was not able to be processed. From March till the beginning of October, we made several attempts to reach out to Mr. Needham to fix our mistake, but never got responses back. Because the invoice went so long without payment, we had to turn the invoice over to collections. 11/1/23, we made contact with Mr. Needham to explain the situation and collected payment from him. We then removed him from collections the same day 11/1/2023.

9/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

8/28/2023

Heater for my pool purchased June 2022 and this summer the heater did not work. Watsons tried fixing it starting May 19 without success. Went past June 6 but told me they would honor my warranty but that did not happen. Even had the propane people make adjustments saying that was the problem but was not so. My heater still doesn't work. It's a Hayward and has issues that evidently cannot be fixed. I feel Watson's should honor their word to me. Resolution Sought Replace my heater with a new one since this one cannot be fixed to run

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