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Wawa complaints

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260 West Baltimore Pike
Media, PA 19063 | Get Directions

(800) 444-9292

http://www.wawa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Wawa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Wawa

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1/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/16/2025

Wawa Refused to Give Me a Gift Card for the inconvenience. It all started on December 8, 2025 11:38am I was on the phone with the Wawa customer representative making a complaint about how a Wawa employee had been being passive aggressive towards me for no reason at a Wawa store location. So after that the customer representative was finished with sending the complaint he told me a manager will contact me within 1-2 Business Days So after patiently waiting the manager contacted me on December 12, 2025 9:27am but unfortunately it turns out I was given the wrong Wawa store location so the manager transferred this to the Wawa call center so after 15 minutes later of waiting I received a call from a wawa supervisor after I give her all of the information for my complaint she refused to give me a wawa gift card for the inconvenience then to make things worse she insisted that I go to the same wawa store location that have issues with me to go them to help give me a wawa gift card for the inconvenience. Which doesn't make any sense because if I can go to same wawa store location that have issues with me to resolve my issue then I would have never called the wawa corporate number in the first place. At this point I'm so tried from the way wawa is treating me as a valuable customer who have been shopping at wawa every single day, spending Thousands of dollars for years and this is how I'm treated. Resolution Sought I just want Wawa to give me a $20 Wawa Gift Card for the inconvenience.

11/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/10/2025

Wawa doesn't have Cesar Dressing in the Chicken Cesar Wrap as Advertised. I have purchased 16 Chicken Cesar wraps from my local Wawa (As Shown in the Picture) but unfortunately the quality of the chicken Cesar wraps hasn't been consistent lately for example I noticed the chicken Cesar wraps doesn't have any Cesar dressing in it as advertised and noticed that it's very little amount of chicken in the Cesar wraps (As Shown in the Picture) Also the chicken in the Cesar wraps is supposed to be white but instead the chicken in the Cesar wraps are brown/grey (As Shown in the Picture Circle in Red) and the brown/grey chicken is tougher and taste funny than the white chicken meat. At this point it makes me question why Wawa is even a privately held, company owned convenience store if their quality is not being consistent. Resolution Sought I just want Wawa to give me 1,000 points on my Wawa App for each of the 16 Chicken Cesar Wraps that I have purchased for the inconvenience.

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