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Wayfair.com complaints

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4 Copley Place Floor 7
Boston, MA 02116 | Get Directions

(877) 929-3247

http://www.wayfair.com

For business hours please contact (877) 929-3247.

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Total Amount in Dispute:
$19,408.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

56 complaints against Wayfair.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
52	Unanswered

56 complaints against Wayfair.com

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12/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

11/21/2024

I ordered furniture from Wayfair it was supposed to be on 11/19 and the delivery time was 8-12. I didn't receive my furniture so I called and they said that their delivery partner rescheduled for 12:00- 6:30. I didn't receive my furniture. I've called both FINAL MILE AND WAYFAIR. NEITHER KNEW WHAT WAS GOING ON. I ASKED FOR A REFUND BECAUSE WE NEED FURNITURE WERE SETTING ON LAWN FURNITURE!!! NOW THEY WANT TO CHARGE ME 200.00 FOR A DELIVERY FEE AND THEY DIDN'T DELIVER ANYTHING. IM STILL SETTING ON LAWN FURNITURE. Resolution Sought A refund of the delivery fee because they didn't deliver.

12/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $37.50 Amount Settled: $0.00

Customer Complaint

11/21/2024

I ordered this recliner from Facebook from Wayfair on Oct. 24, 2024. When I spoke to a representative that was going to take my order, I specifically asked if this recliner was leather. She assured me that it was. And She said if I wanted to return it would only cost me $5 dollars to return it. Then, I was Never told I needed a return label from Wayfair. I left this boxed recliner on my driveway near my garage door. Finally, I spoke to a Wayfair representative that was Very informative and knew the correct answers to my questions. And this was after calling to speak to 3 different representatives. I was also corrected on the return charge of $83.50 instead of a $5 dollar return charge. I was Very Upset at this point but was relieved to speak to a representative who knew the correct answers. I am Very Upset about this whole ordeal. Please help me get my return charge of $83.50. I will Never purchase anything from this company again. And I am going to tell anyone I speak to Never purchase from this company also. Very bad business and deceiving and underhanded. Sincerely, Resolution Sought Refund my money of $83.50 , I was also told from a Wayfair representative that I had to deal with FedEx if I wanted to dispute the charge. When I called FedEx they said that Wayfair was responsible for the refund charge,

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