Find a reputable business?

Complaints and Resolutions

Wayfair.com complaints

Read Complaints File Complaint View Full Report

4 Copley Place Floor 7
Boston, MA 02116 | Get Directions

(877) 929-3247

http://www.wayfair.com

For business hours please contact (877) 929-3247.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$88,937.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

48 complaints against Wayfair.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
45	Unanswered

48 complaints against Wayfair.com

Sort by

5/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $434.39 Amount Settled: $0.00

Customer Complaint

4/9/2024

I ordered a product from Wayfair.com that arrived broken. I asked for a refund and that I would junk the item since it was too heavy to send back. Instead they offered to send a replacement and I would be responsible for sending the old item back. I told them repeatedly that I cannot move the item nor was I going to pay for it to be repackaged, so I'd rather not do that and simply get a refund. They sent me a new item anyways and are expecting me to send the old item back or they will charge my car for the new item if they don't receive the old item. I told them over and over that I will not be sending the old one back as I cannot move it or repackage it. At this point not only am I not receiving a refund for the broken item (I have pictures that it arrived broken) but they are holding me responsible the new item that I did not order! Resolution Sought My desired outcome is that I get refunded for the broken item and am. Or responsible for sending back, as I already have to pay for it to get junked.

4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $154.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

I paid $154 for Wayfair to buy a wall cabinet It was heavily delayed. Then I cancelled the order and got cancellation confirmation from Wayfair. After 10 days they still haven't refunded my money. I'm very disappointed and frustrated with their service. I would never recommend them to anyone and stop buying from them. Resolution Sought Refund total $154 immediately.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile