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Waypoint Resource Group complaints

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1065 West Levoy Drive Suite 100
Taylorsville, UT 84123 | Get Directions

(866) 447-4163

http://www.waypoint.com

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Total Amount in Dispute:
$1,326.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Waypoint Resource Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Waypoint Resource Group

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4/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $426.00 Amount Settled: $0.00

Customer Complaint

3/27/2024

Waypoint agents have been harassing me for over a year. A fraudulent account was opened in my name under comcast Dec 2nd 2020 March 10th 2021 2823 at Pease street Houston TX 773003. Comcast does not recognize this information and waypoint will not provide me with more information. They are advising me to pay half the debt for them to let it go. Waypoint said they would send an affidavit but instead continue to send bills. I am not associated with that address in anyway nor have I ever lived there. Why is the responsibility on me to prove something that didn't happen? Resolution Sought Waypoint and Comcast need to double check their information when opening an account and remove these charges from my credit score

9/3/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

8/3/2023

They billed me twice for a cell phone contract I paid the first charge for 954.30 than was billed again for 900.00 which I paid again today. I paid the first amt with a green dot card which they said they never go even though I have emails from green dot that it was paid, I used a different card from chime for the payment today .Apparently the green dot operator did not pay my bill. I had no choice but to pay again since I was threatened with police. Resolution Sought Reimburse me the original amount

Company Response

8/22/2023

Company states: We are unable to locate this client in our data base with the name, number, and email given. We would be more then happy to assist if you can provide us with an account number or first/last name of the account holder. Please provide as much detail about the account so we may further assist. Thank you.

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