Wayside Body Shop Inc complaints

Company states: The customer, a Progressive Insurance customer, brought her vehicle in for repair on 02/12/2024, and it was completed and delivered to her on 03/18/24. Upon arrival, she asserted, "Your are going to pay my deductible for me because I am a returning customer!" We clarified that her deductible is a contractual agreement between her and her insurance company, and any adjustments must be arranged through them. Upon assessment of the damage and creation of a repair plan, we informed the customer and Progressive Insurance about the extent of the damage and the estimated repair timeframe. Due to the severity of the damage, we required replacement parts, including the aperture panel, which was nationally back-ordered with an unknown ETA. Progressive initially denied the replacement and requested we attempt a repair. When the repair proved unsuccessful, they sent a representative to assess the situation, resulting in a week-long delay before authorization to order the parts was granted. Throughout this process, the customer was kept informed of developments. However, as the repair neared completion, she became increasingly insistent on compensation for her inconvenience. We reiterated that while we were actively seeking solutions, delays caused by manufacturer issues were beyond our control. Despite our efforts, the customer insisted on reimbursement and threatened to report us if her bill of $500.00 was not paid. It is crucial to clarify that Way Side Body Shop bears no responsibility for these delays and is not obligated to cover this customer's deductible. We have acted in accordance with our contractual obligations and have communicated transparently throughout the repair process.

Read More

Read More