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We Clean Baltimore complaints

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6340 Security Blvd Suite #100
Baltimore, MD 21207 | Get Directions

(410) 919-9192

http://www.wecleanbaltimore.co...

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Total Amount in Dispute:
$281.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against We Clean Baltimore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against We Clean Baltimore

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2/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $281.43 Amount Settled: $0.00

Customer Complaint

1/31/2024

Accounting error on their end. Ended all services with them at the end of November 2023. Last service 11/28, and they charged me on 11/29. I removed my credit card from their account, and tried contacting them, via phone and email numerous times to no response. Today, they just tried to process 281.43, another time. They are non responsive to my phone calls, email, and text. Resolution Sought Stop trying to charge me. Figure out your accounting as there is no reason I should be charged. Respond to the customer.

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