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We The People Holsters complaints

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3585 East Patrick Lane 1200
Las Vegas , NV 89120 | Get Directions

(888) 998-6191

http://www.wethepeopleholsters...

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Total Amount in Dispute:
$115.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against We The People Holsters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against We The People Holsters

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1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $53.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

I placed an order with this company on 12.2.23. I have sent numerous emails inquiring about the stays to which I have received generic replies about how busy they are. I have called numerous times, left callback number and have also gotten a "busy signal" numerous times. I called tonight, 12.19.23 and picked option to place a new order and they answered right away. The rep was super rude and said 13 days which has passed. I told her to cancel and within seconds she said it was cancelled. I asked for email confirmation and she said that would take 3-5 days to receive cancellation email. What??? I asked for manager. Three days to talk to manager "after requested." I then get an IM through FB stating that it has been cancelled but it may not be cancelled if it has been "released for fulfillment." What?? This is an awful business practice and I want my money. I wish I had never had dealings with this deceptive company. I need my refund, a confirmation email and an apology for the behavior of this horrible, rude representative. Resolution Sought A refund of my order promptly.

2/21/2023

RESPONSE: Refusing to make an adjustment Amount in Dispute: $62.38 Amount Settled: $0.00

Customer Complaint

12/27/2022

I placed an order with them on 11-28-22. There website say 7-14 business days for processing. Here it is 12-24-22 and my items still have not processed this was suppose to be a Christmas gift. I called and was told I either need to wait it out or get a refund. Asked to speak with a supervisor and they said I don't have the info you would like, asked to speak to someone who would never got a return call. Resolution Sought There was nothing this company can do to make this right. They showed nothing to try and fix this Christmas gift.

Company Response

2/8/2023

Please provide the order number, the first and last name, shipping address, or email address on the order so that we can pull up your order information.

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