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Wear Master complaints

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12603 Livernois Avenue
Detroit, MI 48238 | Get Directions

(313) 544-7000

https://www.goodyear.com

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wear Master closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wear Master

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1/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

12/18/2023

The BMW Issue 1. Holding my car for more than 2 months. It sits on their lot, not being fixed. 2. More than 7 times announced the car will be ready in a short period of time, next day, three hours or three days. 3. Provided the vehicle as ready to go and it would not drive off of the parking lot. Multiple times of bringing it back to them more than five times after it almost broke down and needed to be towed to them. 4. Informed them of my trip plans and they said it would be ready. Last minute they say it will not. I had to rent a car for two different business trips. 5. Forced to use my wife's car to handle business due to them sitting on my car for months. Interference with house income and other expenses and inconveniences. 6. Unprofessional as they put me on hold for over a half hour supposing to go find out what is happening with my car. When I stop in to talk to them, they don't know why I did not get a call updating me on the progress with my vehicle. 7. After all of this carrying on about my car ($6,000 later) they are saying the car has something else wrong that I have to pay them more money to fix. The car is not even worth $6,000 on the market in top shape. They said they can fix it. They repeatedly gave it to as "fixed". Now they want to get paid more money after months of holding my vehicle and costing me thousands more in expenses. Resolution Sought I expect that they will provide a refund of my money. I will take it to a specialist. The cost of their sitting on my car and providing repeatedly wrong results as well as my cost for covering. They charged extra money for using a debit card. They used it as a credit card.

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