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Weathers Motors complaints

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1187 West Baltimore Pike
Media, PA 19063 | Get Directions

(866) 799-0712

http://www.weathersmotors.com

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Total Amount in Dispute:
$660.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Weathers Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Weathers Motors

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10/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $660.00 Amount Settled: $0.00

Customer Complaint

9/15/2023

I bought a car here less than 2 years ago. It came with a 3 month warranty. Month 4, alternator bad. No longer covered so they replaced it at my cost. Since then , I have replaced serpentine belt, electronic throttle, and battery. The alternator they put in is bad, according to 2 certified mechanics. I called but have received no reply. I believe they should replace the bad alternator with a NON refurbished OEM alternator. It has only been about a year and a half since replacement. I have now put 2000 dollars in repairs on this vehicle with only 69000 miles at purchase. Resolution Sought Replace the alternator at no cost.

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