Complaints for website-submission.com in Riverside, CA

231 East Alessandro Blvd. Suite A-520
Riverside, CA 92508-6039 | Get Directions

(800) 756-2219

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts, and inability to contact the company. Customers complain the company fails to provide website hosting services as agreed. Most complainants contend, the company charges their creit or debit cards various amounts for enhanced search engine, or website submission services, then fails to provide any service at all. Most customers also complain that the company fails to respond to e-mail messages, and the company's customer service lines are answered by an automated system where messages left are unanswered.

Complaint Closing Statistics

0 complaints against website-submission.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

website-submission.com complaints