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Webster Bank complaints

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575 Farmington Ave
Bristol, CT 06010-3932 | Get Directions

(860) 584-3682

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Total Amount in Dispute:
$475.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Webster Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Webster Bank

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10/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $475.00 Amount Settled: $0.00

Customer Complaint

9/5/2025

I made an external transfer using Webster banks online platform. I made a mistake selecting the wrong to/from, I received an email that my transfer couldn't be done and that I should contact their online customer support. Webster bank suspended my use of external transfers. I contacted the online customer support and they gave me false information that the only way to remove the suspension was to contact a branch. I contacted the branch and they said they do not have the capability to remove the suspension. Then I contacted their online customer support again, in which they also said they do not have the ability to remove the suspension. I contacted Webster's fraud department and they were able to lift the suspension on Sept 2. However they suspended my ability to transfer to my other bank. The online customer support said the account needs to be verified and I need to wait 2-3 business days for them to do so. I received another email late on Sept 2 saying Webster bank suspended my ability to do any external transfers after I had them reinstated it. I currently do not have access to do external transfers to pay bills. I contacted Webster's fraud department to make sure the email was legit, and they verified that they did suspend my external transfers. Resolution Sought I would like Webster to reinstate my ability to make external transfers and to reinstate my access to my other bank

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