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WeBuyCars.com complaints

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7833 Sepulveda Blvd, Suite D
Van Nuys, CA 91405 | Get Directions

(800) 717-0015

http://www.webuycars.com

24 Hours a Day
7 Days a Week

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against WeBuyCars.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against WeBuyCars.com

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10/7/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/12/2026

11/24/2025, I exchanged my car to WeBuyCars pending that I pay the loan down to $1000.00. The final $1000.00 payment was supposed to be made by WeBuyCars. Unfortunately, to this date, 8/10/26. WeBuyCars has not made the final payment to the finance company, and WeBuyCars has possession of the car. The car had been parked in a location in Los Angeles, where it accumulated tickets. Now it has tolls that are piling up in another state. When I contact WeBuyCars via email, no one is getting back to me. Due to WeBuyCars failing to abide by our agreement and failing to respond to my emails, I will need to contact my attorney to resolve this issue. Resolution Sought I will need WeBuyCars to pay the final $1000.00 to the finance company or return the car to me. I have received toll notices from another state showing toll citations and parking tickets, and I don't even have the car in my possession. If WeBuyCars does not respond, I will file a police report. The matter is being turned over to my attorney.

Company Response

9/25/2026

I looked up this customer and this complaint was regarding a 2015 Hyundai Veloster VIN: KMHTC6AD5FU233250. The customer, agreed to sell this vehicle to us on 11/24/25 for $1,000. She owed more than that to the lienholder, Pagaya Auto Loan Trust, so the agreement was that she would pay the loan down to $1,000 and then we would pay it off. I can send you documentation of this agreement if needed. We followed up with her many times over these last many months and she had not paid the loan down. She finally said she had paid it down to 1k but sent us a screen shot from her account showing the payoff quote was $4,475.24. So we continued to remind her that we cannot pay the 1k payoff until she had paid the loan down to 1k. We have notes in our system of this as well as text messages between Leah and our office. However, this has since been fully resolved and we were able to confirm on 8/11/26 that the payoff quote was finally down to $1,036.22 and we paid it off with a check via Fed Ex to Pagaya Auto Loan Trust that same day. Leah was informed of this on 8/11/26 so the fact that she filed this report the next day shows her report is invalid and just an attempt to move blame over to us after she caused the delay. The CA DMV record now shows the prior lien was released on 9/22/26.

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