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WEC Energy Group complaints

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231 West Michigan Street
Milwaukee, WI 53203-2918 | Get Directions

(920) 617-4820

http://www.we-energies.com

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Total Amount in Dispute:
$347.00

Total Amount Settled:
$0.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

4 complaints against WEC Energy Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

4 complaints against WEC Energy Group

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2/13/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6.60 Amount Settled: $0.00

Customer Complaint

1/23/2024

WEC Energy took money out my Account that they did not support to do and they won't give it back. Return my money. You have robbed a senior citizen on a fixed income. Resolution Sought I want my money back. They said they was going to give it back an they keeping making excuses. I am a retired senior citizen I need my money

Company Response

2/1/2024

I spoke with the customer on 1.31.24. This is not a utlity complaint. She has questions regarding her retiree insurance through bswitt. I have requested for our HR benefits area for retirees to reach out to Mary. Mary has no issues with her utility account and is satisfied with our services.

12/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/5/2022

Why did you change the format of our monthly statement? I've been wanting to ask you for some time now. The old statement was very clear and mostly easy to understand. I'm a budget customer and always knew the remaining balance so that I could stay on top of it. Now it's nowhere on my bill or at least I can't find it . Resolution Sought Make the budget transaction more visible.

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