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Weed Man complaints

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7400 Industrial Parkway Suite 2
Plain City, OH 43064 | Get Directions

(614) 733-3747

https://columbus-north.weedman...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Weed Man closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Weed Man

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9/5/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/3/2023

Weed Man came to the house offering their service I indicated we are covered as this is a condo. A week later a week later someone was spraying my yard now I'm getting harassed with bills. Not only that they played a recording where I told them the only thing I could use them for is for landscaping they responded very clearly that they do not do landscape yet still they insist that I requested their services I have not paid any money but I'm sure they're going to keep on sending the bill and they're treating to to send it to to collection I would appreciate anything you could do to stop this company to continue doing unethical practices. Thank you Resolution Sought I would like this company to stop sending me bills and harassing me over the phone.

Company Response

8/24/2023

Company states: on 4-13-2023 our company called miss wilt to see if she would be interested in our lawn care services. Miss wilt explained that she would not be interested in our fertilization services because she lived in a condo and already had these services completed. We then offered her pricing our insect control services. She agreed to add one of these services in the amount of $86 and zero cents. We performed the service for her on 4-25-2023 and emailed her an invoice. We called her and emailed her multiple times about the overdue balance and she continuously denied agreeing to the services. We let her know that we have an audio recording of her talking to our representative on 4-13-2023 agreeing to the insect control service. We have emailed her this recording as well. Due to non payment and refusal to pay we sent the amount to our collection agency on 6-24-2023. We are no longer able to settle this matter or discuss it because the account is out of our hands.

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