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Weight Watchers complaints

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112 Trolley Drive
Bridgeport, WV 26330 | Get Directions

(304) 624-0589

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Total Amount in Dispute:
$79.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Weight Watchers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Weight Watchers

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9/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $79.00 Amount Settled: $0.00

Customer Complaint

7/15/2025

Notified that weight watchers could assess for compound semiglitide, after signing up for monthly subscription they reported compound semiglitide was not even available for assessment. The company admits to doing this but will not provide a termination of the contract. This falls into bait and switch law. Resolution Sought Cancel the contract for $79 per month for a services that will assess for compound semiglitide that knowingly could not supply, do to FDA regulations.

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