Welk Resort Resolution Center complaints

I am writing to complain about the difficulties we've had canceling our timeshare with Hyatt, originally purchased through Welk Resorts. Our experience has been frustrating, and I hope you can help. First, we've had ongoing difficulty booking our timeshare on desired dates and locations, a basic expectation for such an investment. This has devalued our purchase and caused significant stress. We are burdened by relentless increases in maintenance fees. Despite assurances these hikes would be rare, they are frequent and significantly affect our finances. This was not fully disclosed when we upgraded our membership. Adding to these issues, our original contract was with Welk Resorts. We had no option to exit the program when Welk was sold to Hyatt Vacations, and we feel unfairly bound to a company we didn't agree to engage with. Most distressing are the health challenges for my husband, Sam. Since contracting COVID-19 in 2022, his health has declined. In January 2024, he had a brain shunt placed due to hydrocephalus, and on May 14, 2025, was diagnosed with Alzheimer's dementia after neurological assessments. This has drastically changed Sam's life and ability to work, making it urgent to reduce expenses, including the timeshare fees. Given these circumstances, I urgently request your assistance in canceling our Hyatt timeshare. Relieving this financial and emotional stress is vital for our well-being. Resolution Sought Contract cancellation

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We are very upset with how hard it has been to cancel our timeshare with Hyatt. We've reached out many times and talked to people like Kaymari and Hutch , but we feel like we're getting nowhere. We've told them we want to cancel, but no real options have been given to us. Hutch told us we had to pay off our loan and make sure our maintenance fees were current. We paid the maintenance fees, but then we were told there's no one to buy the timeshare and that we should try a third-party broker. We haven't even been able to use the timeshare. Every time we try to book, the dates we need—when our kids are off school—are always taken. It's also hard to find places big enough for our family. Recently things have been really hard for us. Lisa had major spine surgery, lost the use of a vocal cord, and hasn't been able to work. The medical bills and lost income have been tough on our family. There is so much going on and Hyatt won't take any part of our situation into consideration. We just can't afford the timeshare anymore, and we can't even use it. We hope this complaint helps bring attention to what we're going through. Resolution Sought We need Hyatt to step up and help us cancel this timeshare. Families like ours shouldn't have to go through so much stress just to get out of something we can't afford or use.

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