Welk Resort Resolution Center complaints

We are owners with Hyatt Vacation Club and we have some serious issues with our ownership. We have been trying to work with Hyatt to find a solution, and apparently, no one at that company can do anything for us or have options for owners to exit. When we spoke with their representative Mr. Hutch Farrell he didn't provide any viable resolution. This was remarkably upsetting because of the promises made and the difficulties we've had with our ownership since purchasing. Mr. Farrell suggested that we just stop paying and to then default; ruining our credit. He also claimed that there's no hardship program available. We have been so frustrated with this company and our experience has been remarkably poor. Once, we attempted to use our points to extend our weekend stay for a trip we had booked, only to be told there was no availability. We made several attempts leading up to the trip and even while we were there, yet still found no availability. After the sales pitch, I checked Expedia and discovered numerous rooms were available, even for the same day. The cost was significantly less than what we were paying in points. I realized that being a timeshare owner left us vulnerable; they have us locked in with contracts and no obligation to let us use our points. I was led to believe that paying so much to be an "owner" would grant me priority access to rooms, but reality turned out to be quite the opposite. Resolution Sought We do not want to be owners anymore. We want to give our timeshare back to them without ruining our credit, as they suggest.

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The response provided by Mr. Hutch Farrell leaves critical questions unanswered. Why is there truly no other option available to exit this ownership? It is completely impossible to pay off the remaining balance in full, and even if that were feasible, there is zero guarantee or proof that the account would actually be finalized and closed afterward. Hyatt is a massive corporation, and it feels as though the sole focus is continuing to collect money rather than addressing genuine consumer concerns and hardships... Even with this communication, it still feels as though our situation is being disregarded. Our objective remains absolute, and we are committed to seeing this contract dissolved and closed out entirely. We will continue filing complaints and reaching out to any and every regulatory body or agency necessary until the company finally takes this matter seriously… Hope you choose to do the right thing and release us. Mr. Farrell, if you truly can't help, point us in the direction of who can.

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My husband and I started buying timeshares with this company in the late 1990s After he passed away in 2013, I became the only owner. In 2015, I went to an owner meeting. The sales staff pressured me into paying an extra $50,000 for more points. They told me it was the only way I could book vacations in places like Cabo. Over the years the sales representatives lied to me about how long this contract would last. Every time I went to a required meeting, I asked if they were buying back or selling the timeshares. The staff always said no. At one point a salesperson told me they were doing me a big favor by changing how my name was written on a contract instead of putting it in a trust. They did not explain that this contract would last forever and become a permanent financial problem for my family. I am now an elderly widow. I am too old to travel and I do not want to leave this financial burden to my children. I have paid tens of thousands of dollars to this company over several decades. When I contacted their exit department to ask to give back the timeshare because of my age, they refused. They told me I missed the window to get on their exit list and that all exit programs are now on hold. Resolution Sought It is unfair to trap an elderly person in a lifetime contract when the product was sold using misleading information. I request the total cancellation of contract P-249071.

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