Find a reputable business?

Complaints and Resolutions

Welk Resort Resolution Center complaints

Read Complaints File Complaint View Full Report

300 Rancheros Drive Suite 310
San Marcos, CA 92069 | Get Directions

(760) 321-6200

http://www.lwdo.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$748,879.00

Total Amount Settled:
$0.00

Complaint Experience

17%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

35 complaints against Welk Resort Resolution Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
28	Unanswered

35 complaints against Welk Resort Resolution Center

Sort by

7/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $39,500.00 Amount Settled: $0.00

Customer Complaint

6/10/2025

I need to express my concerns about Hyatt Vacation Club. Despite my repeated attempts to seek assistance from both their Exit Services and Owner Services teams, my concerns have not been taken seriously, and I am left deeply frustrated by their lack of support. My husband has dementia and Parkinson's. Maintaining this timeshare has become financially burdensome, and I have contacted Hyatt to explain our situation. Yet, their Exit Services team informed me we do not qualify for an exit. This is both disappointing and unjust. It defies reason that a company of their stature cannot provide reasonable options for owners facing significant, life-altering circumstances. I believe Hyatt has a responsibility to offer solutions for those unable to continue ownership due to unforeseen hardships. Asking us to sell the property on our own is not an acceptable resolution. We feel absolutely abandoned by Hyatt's unwillingness to work with us. We had hoped to resolve this matter directly with Hyatt, but each interaction has only led to dismissal and a refusal to listen. I urge your organization to step in and assist us in holding Hyatt Vacation Club accountable. We are eager to find a fair and compassionate resolution to this ongoing hardship. Resolution Sought I want to cancel my ownership entirely and get money back from Hyatt

5/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $9,666.00 Amount Settled: $0.00

Customer Complaint

4/21/2025

We were lured into the program with promises of cheap vacations and exclusive benefits. It all began with an invitation to a presentation at a zoo pop-up tent, where we were enticed by a free trip and a $250 gift certificate for attending a session in San Diego. What was supposed to be a brief 90-minute meeting turned into a 3-4 hour high-pressure sales pitch. Despite our initial hesitation, we were pressured into signing up. After committing, we were blindsided by hidden costs, including exorbitant maintenance and transfer fees that far exceed our typical vacation budget. The required "owner update" meetings turned out to be more aggressive sales pitches for upgrades, designed to confuse and push us into further financial commitments. The timeshare itself is impractical. Available dates rarely align with our schedule, and travel costs to resorts are prohibitively high. Worst of all, Hyatt has refused to cancel our agreement, despite our repeated cancellation attempts since March 2024. It is deeply troubling to have been misled into what feels like an inescapable financial burden.Consumers like us are being deceived and trapped in costly, restrictive agreements with no clear way out. Resolution Sought Contract cancellation

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile