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Wellness Brands complaints

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1032 Madison Avenue
Covington, KY 41011 | Get Directions

(855) 821-6615

http://www.keonicbd.com

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Total Amount in Dispute:
$248.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wellness Brands closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wellness Brands

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5/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $248.00 Amount Settled: $0.00

Customer Complaint

4/22/2022

I was only ordering their sample of cbd gummies, They kept saying WAIT your order is not finished, Then they offered more cbd gummies for a higher price, I hit NO THANK YOU, Each time they did that. Then after I ordered my Sample, I saw that they charged me $247. Or $248.00. I guess they sold me Everything they had. I Did Not Order That Stuff. I tried to contact them again, I cant find them. Even at their support email or support ph. Number. Please Help Me? They're Pretending to be Kelly Clarkson (singer.) I did take a screen shot of their page. With that ph. Number too. 855 821 6615. I tried to call. No such number it said. So I dont know. Thank you so much Resolution Sought I would like my money back. Asap. A Refund.

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