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WePay, Inc. complaints

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3223 Hanover Street
Palo Alto, CA 94304 | Get Directions

(855) 469-3729

http://www.wepay.com

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Total Amount in Dispute:
$220.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against WePay, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against WePay, Inc.

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11/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $220.00 Amount Settled: $0.00

Customer Complaint

9/21/2023

I know nothing about this company. As much as I could research it, some kind of a hair coloring foreign mess. I have had my debit card hacked three times in the last two months. My bank resolved two of them, but this one remains I never received any goods from this company and it's nothing I would've ever ordered, so I don't think I should have to pay for it. So much scamming going on out there. I appreciate any help you can give. They show a phone number 855-469-3729. I called on September 7 and was assured I would be refunded the amount and not charged again. It was some kind of pills that I would never take or ever order it. Resolution Sought Refund the charge.

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