Complaints for WeRLoans in Encino, CA - 13197559

16161 Ventura Blvd Suite 841
Encino, CA 91436 | Get Directions

(866) 294-9035

http://www.werloans.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with the company's services and misrepresentation of the offer. Clients allege the volume and quality of leads are not as promised are not exclusive and did not meet the criteria requested. Complaints further allege customer service is not available to respond to concerns failure to return calls and emails and difficulty obtaining refunds when services are not fulfilled. Some complainants allege the company promised to run television and radio campaigns but failed to do so. ~~The company generally responds to complaints by denying refunds indicating they have fulfilled their obligations and stating they do not sell leads nor do they promise any number of leads. The company also responds that they ran commercials on a number of television stations and the commercials are also available on their website.

Complaint Closing Statistics

0 complaints against WeRLoans closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

WeRLoans complaints