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West Alabama Wholesale complaints

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3010 Skyland Blvd E
Tuscaloosa, AL 35405 | Get Directions

(205) 764-5573

http://www.westalabamawholesal...

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against West Alabama Wholesale closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against West Alabama Wholesale

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7/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

7/2/2021

On July 1, 2021 I tried purchasing a 2013 Ford Focus from West Alabama wholesale auto dealer. The charging price was $10,000 and $1700.00 down. I signed all the documents for this auto after having to go to Wells Fargo Bank on many occasions due to inconsistencies with organization from the business. I went to get the $1700 out for the down-payment. I then went to give the the down payment. Then the informed me that they need a printout of my banking info. Discussed as I was I proceed to the bank in the piece of crap to find out that the radio did not work. I was like how a radio don't work in a 10,000 mother f**king car. I went into the bank and got what they requested. I proceed back to the dealer and Discussed the situation. They then came up with some shit like when need $300 more. I could not understand when I had to pay for a radio for a 10000 car. They came up with some kind of agreement $324.78 for 48 months when it originally was $293.78 for 60 months without the 300 more. My daughter had a spat about the situation because I was so upset that they would try to steal $300 from me or even charge me to get a ready fixed. I was so upset that I proceeded out to the crimson piece of shit that I'd left running out the $15 of gas they put in the car. I drove off in the car to see if I wanted to pay an extra fee for nothing. They gave me the runaround so bad and I dier need of a car after being f**ked over by this state and Mississippi that I could see no other options o Resolution Sought (Continued) purchase of another car for work. As I brought the car back they had called the police on me like I had stole the shit after they had $1700 and the contract. I was so ashamed of what occurred all about a radio that should have been working in a 10,000 car!

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