Complaints for West Coast Distribution in Huntington Beach, CA

419 Main Street, Suite122
Huntington Beach, CA 92648 | Get Directions

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices. Customers complain the company represents themselves as a regular supplier and claim either toner prices have gone up or a toner delivery was skipped by accident in order to obtain authorization for delivery. When bills arrive for the toner the recipients discover that the charges are significantly more expensive than their regular supplier. Complainants further allege receipt of unsolicited toner products and receipt of invoices for toner that was never ordered or received.~~The company responded to one complaint by issuing a refund of the amount paid and arranging for merchandise pick up.

Complaint Closing Statistics

0 complaints against West Coast Distribution closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

West Coast Distribution complaints