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West End Towing 'n Storage complaints

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739 Downingtown Pike
West Chester, PA 19380-1972 | Get Directions

(610) 692-3110

http://www.westendtowingnstora...

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Total Amount in Dispute:
$2,400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against West End Towing 'n Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against West End Towing 'n Storage

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8/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,400.00 Amount Settled: $0.00

Customer Complaint

7/15/2022

They are charging me to much money for storage i don't count whit 2400 dollars and she just tell give me the title and i give you 450 its a 20 thousand dollars truck and how i don't have the money she said then i will report the truck as abandoned I don't know what to do it is a 2014 Dodge Ram Promaster. Resolution Sought Reduce the amount to make it for me possible to pay they are charging me 65 dollars per day

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