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West Escondido Automotive & Transmission complaints

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2200 Auto Park Wy #A
Escondido, CA 92029 | Get Directions

(760) 741-0071

http://www.westescondidoauto.c...

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Total Amount in Dispute:
$16,305.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

0 complaints against West Escondido Automotive & Transmission closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

0 complaints against West Escondido Automotive & Transmission

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12/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $16,304.77 Amount Settled: $0.00

Customer Complaint

11/27/2023

I took my 2005 BMW 325Ci to West Escondido automotive and transmission to find out why the car was using a lot of antifreeze. I asked the mechanic when I first took the car there for his honest opinion about the car being worth putting money into it. Trusting their educated opinion I took their suggestion and allowed them to put a new engine in the car. The cost for this was $16,304.77. When all the work was done approximately 6 weeks ago I was told when I picked the car up that I would have a good running car for a long time. I trusted in this establishment. Since I've gotten the car back I've had nothing but problems with it on inspection it was discovered there's no oil in the car. There is also no power steering fluid in the car. These are the facts and this is unacceptable. I feel like I have been totally taken advantage of by this establishment Resolution Sought Redress for the substandard work I have received I expect a full refund for the cost of the engine replacement and reimbursement for any additional expenses incurred as a result of this inadequate service.

Company Response

12/7/2023

Thank you for reaching out, we will not be responding to this inquiry, Diane Clark had already filed a complaint with the Bureau of Automotive Repair, After a complete Investigation the Bureau of Automotive Repair has made a determination and closed the complaint in our favor as we have performed all contractual duties as required and in doing so by following the Business and Professions codes (1), Health and Safety codes (2) and California code of regulations (3) In reference to the estimating and proper repair of this vehicle. The Vehicle has bee rechecked and the power steering fluid is full as when the vehicle left the facility initially, the Engine oil is full as when the vehicle left the facility Initially also. The clients' statements are untrue and Unfounded. The Bureau of Automotive repair is the highest regulatory body in relation to determination on Automotive Service and repair complaints, Please advise your client The findings are the Bureau are final. 1. Division 3. Professions and Vocations Generally Chapter 20.3. Automotive Repair 2. Division 26. Air Resources Chapter 5. Motor Vehicle Inspection Program 3.Title 16. Professional and Vocational Regulators Division 33. Bureau of Automotive Repair Chapter 1. Automotive Repair Dealers and Official Stations and Adjusters

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