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West Herr Lincoln complaints

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2601 Millersport Hwy.
Getzville, NY 14068 | Get Directions

(716) 647-3212

https://www.westherrlincoln.co...

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Total Amount in Dispute:
$30,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against West Herr Lincoln closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against West Herr Lincoln

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2/6/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $30,000.00 Amount Settled: $0.00

Customer Complaint

12/20/2023

I have a 2017 Lincoln mkc which I purchased from westherr Lincoln. The car has been having significant electrical drain unable to go far. The car was taken to the dealership to address issues under warranty. Car was at the dealership for over four months for this electrical drain. It was not given back until they were sure the warranty had expired. I received the car on or around 11/8/23. Was told problem was fixed. On or around 12/16/23 had the same problem with the car. While getting a boost. Observed the dealership had a temporary wire taped to the side inside the engine compartment with a fuse Resolution Sought Please fix the problem. The dealership has been given several opportunities to fix this issues but what has been done is fraudulent.

Company Response

1/25/2024

The company states they are working with the customer to try to get a resolution to his repair.

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