Complaints for West Model and Talent Convention, Inc. in Agoura Hills, CA

5210 Lewis Road, Suite 5
Agoura Hills, CA 91301 | Get Directions

(818) 889-3555

http://www.wmtconline.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege after sending deposits, no services are provided or work is not received as promised, and no contact was made to follow up with schedules. One complainant alleges the company cancelled the services and offered a full refund however; a refund was never received. The complainants also allege the company fails to return phone calls.

The company responds to some complaints by refunding monies. In one case the company stated the customer was satisfied with their offer of waiting for another show.

Complaint Closing Statistics

0 complaints against West Model and Talent Convention, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

West Model and Talent Convention, Inc. complaints