Find a reputable business?

Complaints and Resolutions

West Shore Home complaints

Read Complaints File Complaint View Full Report

13701 Hutton Drive Suite 102
Farmers Branch, TX 75234 | Get Directions

(866) 487-3893

https://westshorehome.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$4,197.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against West Shore Home closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against West Shore Home

Sort by

1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,196.50 Amount Settled: $0.00

Customer Complaint

12/21/2023

On November 27th 2023 west shore salesman showed up and wanted to put in a 12000 dollars Shower I called them to cancel on 12/04/2023 there telling us that we owe them the amount disputed the salesman lied to us on the money and interest now there legal department sent us a letter saying we owe them this amount I put 2500 down they won't give it back and we still owe 1696.85 this isn't right I guess if you're a multi billion dollar company you can get away with this. Resolution Sought I want my money back.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile