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West Shore Home complaints

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4238 Piedmont Pkwy
Greensboro , NC 27410 | Get Directions

(336) 347-1121

https://westshorehome.com/loca...

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against West Shore Home closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against West Shore Home

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4/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/11/2024

I was surfing the web on window replacement and the next thing I know I got linked to having 3 companies call me regarding estimates for my job. I have told them all I am nit interested and yet I get about a half dozen calls a day from them. I threatened to report them and it seems to have helped. But I got calls from this company again. When I block their calls they call on a different number or just continue to call. Resolution Sought I want them to stop calling me. I don't think this is a good way to get business.

8/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

7/13/2023

A representative for a company didn't send me a copy of my contract from June 26th until today when they came to do the job and changed the original plan for the job and I didn't know about the change until today and I didn't approve it so now since they changed the plan I cancelled it because they didn't tell me about the changes so my dispute is now they want me to pay a 35 fee for labor that never happened. The person in charge of the plan failed to inform me of any changes on the project. Resolution Sought Be responsible for their representative in not following threw with the agreement of original plan and not charge me for their representatives mistake it's not fair I have to pay for his mistake as a employee of the company. I never received any copies of anything until I asked after there was a problem with the service

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