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West Shore Tires & Wheels complaints

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9040 Rosecrans Avenue
Bellflower, CA 90706 | Get Directions

(424) 338-3662

https://www.westshorewheels.co...

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against West Shore Tires & Wheels closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against West Shore Tires & Wheels

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2/12/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/17/2023

I didn't receive all the order I paid for. I called them, they said they would return 100.00 and send the other parts I didn't receive. I keep calling they are not answering my phone calls. Resolution Sought 200.00 for the parts that I didn't receive.

Company Response

1/31/2023

Customer have received the full order already. He's been very rude from the day one, after ordering wheels he started cursing on same day. That's why we aren't shipping his order on same day when he was already told that his order will be shipped out next day. His wheels were shipped by FedEx #392 642 191948. Already delivered & lugs we offered free also shipped from our different location by USPS #94005503699300455018222. Already delivered. These were no refund promised with customer for anything.

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