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West Side Pawn and Jewelry complaints

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3341 US Hwy 27 South
Sebring, FL 33870 | Get Directions

(863) 658-1554

https://wildsidepawnandjewelry...

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Total Amount in Dispute:
$334.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against West Side Pawn and Jewelry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against West Side Pawn and Jewelry

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3/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $334.00 Amount Settled: $0.00

Customer Complaint

2/9/2023

I bought a craftsman lawn leaf vacuum and when I got home it wouldn't start so I took it back to see if he can show me how to start it and he couldn't get it to start and then he said he would make it up to me and if I take it to get it fixed so I taken it to a small engine repair and it caused me $95.00 and I took the receipt to show the pawn shop dealer and he refused to pay me back plus half of what I paid Resolution Sought To pay me half of what he charged me for the craftsman leaf vacuum

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