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West Virginia American Water complaints

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1600 Pennsylvania Avenue
Charleston, WV 25302-3932 | Get Directions

(800) 685-8660

http://www.amwater.com

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Total Amount in Dispute:
$1,075.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against West Virginia American Water closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against West Virginia American Water

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6/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,075.00 Amount Settled: $0.00

Customer Complaint

5/25/2022

I had went to get service in my name at my address which is, Charleston WV 25306. I had a past due amount of $35 which, I paid also had to pay a deposit of $95 i paid it also about 2wks later they came out and turned my water off which i stopped them due to they gave me wrong premises number to my place i called they gave me a new one and once again came out to shut off do to wrong again i did the same thing over and over again called and called all together i had about 4 different premise numbers and account number as well i called the main company and finally got it situated to everything being correct about I'm gonna say a couple months ago..i have every number that was gave to me including finally the correct one instead of them billing me for the time it was corrected due to THEIR MISTAKE they send me a bill for $1075.00 which is not right at all i shouldn't be billed for something that was wrong by them cause they do not know how to do their job correctly i should only be billed for the time it was finally CORRECT now i am without water because once again THEIR MISTAKE THEM NOT DOING THEIR JOB CORRECTLY i am disabled and i also have 2 children in my home i am not happy and feel something needs to be done and my water back on. Resolution Sought It resolved and service reconnected with no cost and a apologies cause their mess up

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