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West Virginia Outdoor Power, Inc. complaints

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580 South Mineral Street
Keyser , WV 26726 | Get Directions

(304) 788-0008

http://www.westvirginiaoutdoor...

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Total Amount in Dispute:
$270.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against West Virginia Outdoor Power, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against West Virginia Outdoor Power, Inc.

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3/22/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $270.00 Amount Settled: $0.00

Customer Complaint

3/7/2022

Took my power saw there to get repaired in July. They put a new carburetor on it and charged me $170.00 . Took the saw home and it wouldn't start. Took it back and they claim I Took parts off of it to make it not run. Then they said ill have to pay for another carborator. They won't call me back or give me any info on my saw. I use the saw to cut firewood to heat my home. I had to buy several loads of wood because they won't fix my saw. It's been 8 months now and still can't get an answer out of them. Resolution Sought I would like my power saw fixed and my money back since they caused me to have to buy firewood to heat my home during winter months.

Company Response

3/8/2022

The customer either tried to work on the saw or had someone else work on it. Due to evidence of disassembly and reassembly not completed by us. Please see detailed notes from work order: 3/8/2022 - customer was called and told his saw is done and ready to be picked up. Customer said "thank you, I will be in tomorrow to get it." Did not ask for refund. He only owes for the carburetor. Does not owe labor or small parts. 3/3/2022 3:52:44 PM Parts were recently received, upon installing carburetor some RED RTV SEALANT WAS NOTICED ON THE SAW, UPON FURTHER REVIEW RTV SEALANT WAS USED ON THE CARB, THE MUFFLER AND ALSO THE HEAD ON THE MACHINE 3/1/2022 1:40:45 PM Customer called COP to complain about issue 2/5/2022 8:48:39 AM Tried to call customer about issue but no answer left vmail Per Drew in Cumberland store he stated we can cover small parts and labor but customer has to buy carburetor After recieving parts tech looked at carb and limited caps were busted off and lower side of carb was tightened all the way down and high side was barely hanging on by a thread. Also machine continues to flood itself Upon receiving parts, technician took notice of how the limiter caps on the carb were excessively damaged 01/20/21 Customer stated he tried to adjust carb on machine when it would not run in the woods. Advised you cannot adjust the carbs 01/20/21 Customer contacted Cumberland, spoke to Drew to about the length of time for his repair

Customer Rebuttal

3/9/2022

The whole reason I took the saw there was because I didn't have time to put a carborator on it. So why or how would I have time to mess with it after the first time they said it was fixed???? Why would I have someone else work on it when they are the ones that said it was fixed but wasnt???? Just got the saw back today. Took it home and it fired right up. But then the clip for the air box fell off and a screw on top the saw came loose. So the saw runs but now two more problems came up from them working on it.

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