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Western Dental Services, Inc. complaints

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530 South Main Street
Orange, CA 92868 | Get Directions

(800) 992-3366

http://www.westerndental.com

To make an appointment, please call (800) 57-WESTERN or (800) 579-3783.

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Total Amount in Dispute:
$60,407.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complainants allege a variety of service and billing related disputes. Some customers complain they are billed for services performed two to three years ago which were paid or should have been paid by their insurance companies. Other complainants allege they receive bills for services which were never performed. Some customers claim that work performed on their teeth casued damage or aggravated problems with other teeth or was performed unnecessarily.~~The company responds to some complaints and to most billing complaints by explaining charges or asking the customer for additional information or evidence that the bill was previously paid. In some cases accounts were reviewed and corrected. In response to service related complaints the company generally disputes allegations and offers explanations for their actions.

Complaint Closing Statistics

28 complaints against Western Dental Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
28	Unanswered

28 complaints against Western Dental Services, Inc.

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3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

2/15/2024

They was always close when I came. But they made my appointments like they was still open. I couldn't ever pay on my brace or get seen at the office. Resolution Sought Take away the owe money. Because I could never see the dentist. They would make appointments but not be there

2/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

1/24/2024

For the past 2 years my Daughter has only had 7 appointments the office was unable to get an orthodontics to work. Also they didn't not make me aware during the signing of the contract they were unable to begin service. Bakersfield CA location. Resolution Sought I would like to end my relationship with this company as soon as possible and a refund for the services I did not receive.

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