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Western Dental Services, Inc. complaints

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530 South Main Street
Orange, CA 92868 | Get Directions

(800) 992-3366

http://www.westerndental.com

To make an appointment, please call (800) 57-WESTERN or (800) 579-3783.

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Total Amount in Dispute:
$28,280.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complainants allege a variety of service and billing related disputes. Some customers complain they are billed for services performed two to three years ago which were paid or should have been paid by their insurance companies. Other complainants allege they receive bills for services which were never performed. Some customers claim that work performed on their teeth casued damage or aggravated problems with other teeth or was performed unnecessarily.~~The company responds to some complaints and to most billing complaints by explaining charges or asking the customer for additional information or evidence that the bill was previously paid. In some cases accounts were reviewed and corrected. In response to service related complaints the company generally disputes allegations and offers explanations for their actions.

Complaint Closing Statistics

16 complaints against Western Dental Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
16	Unanswered

16 complaints against Western Dental Services, Inc.

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1/6/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,068.00 Amount Settled: $0.00

Customer Complaint

12/11/2025

The office did not specify what I was going to be receiving, they stated that they will do everything today, but never stated what and they just had me pay things out of pocket that I didn't even understand what they were charging me for. The next day I went and asked for them to cancel this treatment that I never asked for and to refund my deposit of 220 dollars. They said okay. I went back about a week later and they said they never requested it and that they would do it. This happened another two times with the same excuse. I then went another time and they said they did request it, another time I went and I kept telling them to cancel, they said they couldn't because the treatment was already there and that I have to pay for it but I have yet to even receive the service for this treatment so I'm paying for nothing. They refused to give me an itemized list of my charges but then I went another time and they finally did. After all of this they still refused to even cancel. I asked for a copy of the request they put in and they refused and only told me "I think she did request it". They then told me to go to customer service to handle it. I called customer service and they didn't do anything for me nor called me back. So now at this time I am still being charged for something I haven't received or ever knowledgeably signed up for, they refuse to refund the 220. And cancel future appointments. Resolution Sought I want my refund and cancel the Gum Treatment service for something I didn't want at all.

9/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

9/2/2025

Went to get work done, they told me about implants, that the cost would be $20,000. I was told they would be permanent, but they are clip on. I went back for the procedure, I was swollen and bruised, missed work for 3 weeks. I have no feeling in my chin now. When I went for my follow-up, the dentist said I was the worst they had seen, the manager went back and said I owed another $40,000.00 she stated it was common sense since I was going in for another treatment. She told me I could get a loan through care credit. I didn't need one, but a couple of months later I get a bill from care credit. But they cancelled it. when I went back to the dental office, they would ignore me or hang up on me. She stated I signed a contract, but I did not sign it, someone forged my name. Corporate agreed that it was not my signature, but the office managers are blowing it off. And now my teeth are not staying in, they fall out, I went back they stated they weren't going to correct them, since my gums had grown over the clip, they billed my insurance, but they denied the procedure since it has not been 5 years. I went to another dentist and they stated I am not a candidate for the procedure due to me not having enough bone to support. And now I have to go and get the clips cut out and be back to where I was at the beginning. They won't reimbursement me the $15,000 I paid out of pocket. They state that since they did all the work, they should get paid. But I was never a good candidate for it, and Resolution Sought Full refund of $15,000

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