Find a reputable business?

Complaints and Resolutions

Western Dental Services, Inc. complaints

Read Complaints File Complaint View Full Report

530 South Main Street
Orange, CA 92868 | Get Directions

(800) 992-3366

http://www.westerndental.com

To make an appointment, please call (800) 57-WESTERN or (800) 579-3783.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$46,776.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complainants allege a variety of service and billing related disputes. Some customers complain they are billed for services performed two to three years ago which were paid or should have been paid by their insurance companies. Other complainants allege they receive bills for services which were never performed. Some customers claim that work performed on their teeth casued damage or aggravated problems with other teeth or was performed unnecessarily.~~The company responds to some complaints and to most billing complaints by explaining charges or asking the customer for additional information or evidence that the bill was previously paid. In some cases accounts were reviewed and corrected. In response to service related complaints the company generally disputes allegations and offers explanations for their actions.

Complaint Closing Statistics

23 complaints against Western Dental Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
23	Unanswered

23 complaints against Western Dental Services, Inc.

Sort by

3/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,512.00 Amount Settled: $0.00

Customer Complaint

2/4/2025

They provided me with dental work, which according to them the insurance did not cover a crown which was $858.00. I paid them with my American Express. There was also a denture done, which cost $1,142.00 and according to them, the insurance only covered $488.00, therefore I had to pay $654.00 with my American Express. This procedure was not done and I paid with my American Express $1,512.00. At the end of December they billed my insurance again to get as much money from the benefits ending that year. My insurance denied the charge and that's when I found out that my insurance had paid for my crown $858 and they also had no record of my partial denture of 654.00. American Express closed the dispute in my favor, I got the money back for $1512.00, however to date I continue getting bills from them trying to collect that amount again. Resolution Sought I dont owe anything. remove the charges.

2/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/29/2025

I went there at 12:30 for my 1:09pm appointment. And I am still waiting it is now 4:16pm trying to get seen. I keep asking the front desk for information about when I will be seen and they are not only rude they billed my insurance and have not been able to been seen or even get any help with my X-ray. They staff was not only rude to me but rude to many other who was also scheduled at the same time as me and I really don't think it's fair at all to me as a patient. The staff continue to raise they voice as call me a bigger and more and that isn't not how to run a business. Knowing they had one dentist today and scheduled many people at the same time . They was putting all their own ethic people before me and that's not right you can't run a business by only services one nationality of people Resolution Sought Refund my insurance company as well as make my next appointment for free because this is way past ridiculous. If they have one dentist they need to let the scheduling know this so that isn't an on going issue

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile