Complaints for Western Financial Services in Los Angeles, CA

P.O. Box 691544
Los Angeles, CA 90069 | Get Directions

(310) 657-1658

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company collected fees and failed to perform any services. Most complaints state that they tried to contact the company by telephone or in writing but the company failed to respond. Some complaints state that the company's owner was verbally abusive and hostile. The company responded to complaints by offering additional services. In one case, the company was unwilling to adjust the balance owed on the account. One complaint remains unresolved meaning the customer were not satisfied with the company's response. One complaint is unanswered.

Complaint Closing Statistics

0 complaints against Western Financial Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Western Financial Services complaints