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Western Funding Incorporated complaints

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3915 East Patrick Lane
Las Vegas , NV 89120 | Get Directions

(888) 434-5913

http://westernfundinginc.com

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Western Funding Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Western Funding Incorporated

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10/20/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

9/26/2022

I was finance a car with a bank but the car broke down three days later. Then the dealer took the car back for repairs and told me they was fixing the problem then they stop answering the phone then I called the bank to let them know what's going on & there fuad department was investigating but it's been weeks with no answer and now the bank's calls me to tell me they're taking the car back and I still have to pay for it both of them the dealer and the bank been giving me the run around it's been months and I don't know whats next Resolution Sought I want this off my credit report and the car returned cause I feel like they frauded me

Company Response

10/7/2022

Financial Services (“Westlake”) values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Westlake has reviewed the customer’s concerns and has responded directly to our customer in writing. Should the customer have additional questions or concerns, he or she may reach Westlake directly at the contact information provided in the written response.

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