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Western Funding Incorporated complaints

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3915 East Patrick Lane
Las Vegas , NV 89120 | Get Directions

(888) 434-5913

http://westernfundinginc.com

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Western Funding Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Western Funding Incorporated

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5/14/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/30/2025

Financed an auto loan through them, they didn't take the automatic payment on the date it was set to come out then canceled my contract because my payment was late now I'm left scrambling to find a co-signer to finance with a different lender. Resolution Sought Make it right with the car dealership

Company Response

5/1/2025

May 1, 2025 Dear Ms. Grissom: Western Funding, Inc ("Western Funding", "we" or "our") has received the above referenced complaint. We value our customers and consider each complaint an opportunity to assist and service our customers more effectively. Thank you for permitting Western Funding the opportunity to respond to your concerns. We confirm that the automatic payment was initiated on the scheduled date. However, it returned due to insufficient funds. This process typically takes 3 to 5 business days. Unfortunately, if there are insufficient funds or an error occurs during this period, the payment will be returned, resulting in an insufficient funds fee. This is a standard procedure across global banking facilities and is beyond our control. While bank payments save you from processing fees, they do not absolve you from consequences if something goes wrong. Many customers prefer using their debit cards despite the fee because it provides immediate confirmation of payment status and does not incur extra charges. Due to a first payment default, the account was subsequently subjected to a dealer buyback. This policy is in place because of the risk involved with accounts encountering such issues and is in accordance with industry standards. As relayed to you by one of our representatives, all matters relating to the account must be directed to the dealership. Western Funding appreciates your business, and we trust that we have sufficiently addressed your concerns. However, should you have any additional questions or concerns please call our Customer Service Department at 888-434-3150. Business hours are Monday – Friday 5:00 AM - 7:00 PM and Saturday and Sunday 5:00 AM – 2:00 PM Pacific Time. Sincerely, Noel De Leon Customer Assistance Associate

10/20/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

9/26/2022

I was finance a car with a bank but the car broke down three days later. Then the dealer took the car back for repairs and told me they was fixing the problem then they stop answering the phone then I called the bank to let them know what's going on & there fuad department was investigating but it's been weeks with no answer and now the bank's calls me to tell me they're taking the car back and I still have to pay for it both of them the dealer and the bank been giving me the run around it's been months and I don't know whats next Resolution Sought I want this off my credit report and the car returned cause I feel like they frauded me

Company Response

10/7/2022

Financial Services (“Westlake”) values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Westlake has reviewed the customer’s concerns and has responded directly to our customer in writing. Should the customer have additional questions or concerns, he or she may reach Westlake directly at the contact information provided in the written response.

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