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Western Maryland Property Management complaints

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414 Pulaski Street
Cumberland, MD 21502-1544 | Get Directions

(240) 727-2509

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Western Maryland Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Western Maryland Property Management

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10/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/18/2023

Yes I am reporting my property manager which is Western Maryland property Management LLC his name is Jose Taylor. I feel bad he's treating his tenants horrible only because I have told him multiple times about issues in my home and I have asked him for my lease and he asked me for $25 to put my fiancé on the lease for him to take the $25 and not put them on the lease this company. I feel is just taking people's money he is overcharging me for a second month because he's saying I owe for July and August when it was already taken care of to where I shouldn't have even been charged for them. can somebody please check them out because I really think that they're taking money and spending it on themselves. Resolution Sought Make this right. I want that business investigated.

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