Complaints for Western Regional Financial Services in Riverside, CA

3725 Rubidoux Blvd.
Riverside, CA 92519 | Get Directions

http://www.westernregionalfina...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to fund loans as agreed, and they are unable to obtain refunds for fees paid in advance in consideration of the loan. Customers complain after filling out online loan applications, they are contacted by the company and advised they are approved for various amounts of money on the condition they agree to pay large advance fees. After sending the required fees, loans are not funded, and complainants report they are given excuses and the run around instead of a refund.

Complaint Closing Statistics

0 complaints against Western Regional Financial Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Western Regional Financial Services complaints