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Western Skies Mobile Home Park complaints

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199 Western Skies Road #22
Gallup, NM 87301 | Get Directions

(505) 722-3141

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Western Skies Mobile Home Park closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Western Skies Mobile Home Park

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8/3/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/17/2023

The office will not relay information to it's Corp office and there is not a person to complain about issues...arises in the community I reside in. .a situation came up with payment set with inspires portal for some unknown reason the portal did not process the payment and now it's accumulated fees..which I tried to resolve with them..but no one from higher-ups returning my calls. Resolution Sought Resolve this issue I'm willing to pay what's due not other fees.

Company Response

7/24/2023

Company states: My name is Lynn Charley and I am the community manager for Western Skies Mobile Home Community located in Gallup New Mexico. Mr. Etsitty is a resident and he pays rent space on portal pay. Rent is due on the 1st of every month and he posted the payment on 3-6-23. He is aware to wait 48 hours for the payment to post. He did admit to spending the money before the paymrnt posted, so the payment return as NSF, which he refused to pay NSF fee and late fee oof 10% total. Did not discuss with community manager, went direct above me, did nto resolve right away. But, he posted the payment with a money order on 3-22-23. This complaint is resolved upon payment.

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