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Western Union Netspend Prepaid complaints

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PO Box 2136
Austin, TX 78768-2136 | Get Directions

(800) 214-5483

http://www.wunetspendprepaid.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Western Union Netspend Prepaid closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Western Union Netspend Prepaid

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11/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/11/2023

To whom this may concern, Someone is helping there selves putting evaluations prepaid card in my name also Google Account mail, email me to allow me to know the usage of my name for a Prepaid MasterCard account ending in3538 due to inactivity. Theses activities needs to be put to a End immediately. Thank you for your Attention and help. I receive a Google Account email stating someone using my name for a Western Union NetSpend Card. Resolution Sought In Conduct orderly matter this is a lots codes being violated something needs to be handled. I file a complaint because I suppose to. This is the information I have .This needs to be discontinued here is the information I have through my email Google Account.

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