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Westinghouse Outdoor Power Equipment, LLC complaints

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777 Manor Park Drive
Columbus, OH 43228 | Get Directions

(855) 944-3571

https://westinghouseoutdoorpow...

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Total Amount in Dispute:
$1,101.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Westinghouse Outdoor Power Equipment, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Westinghouse Outdoor Power Equipment, LLC

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4/21/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,101.03 Amount Settled: $0.00

Customer Complaint

4/4/2022

I am asking for Westinghouse to honor the warranty of the generator that's under a year old and warranted for tree years for complete motor failure. Refer to case #SC141893 thank you Resolution Sought I wish for Westinghouse to send a new generator to me so I can return the old generator back on the shipping pellet provided.

Company Response

4/11/2022

An attempt to contact the customer was made on 04/08/2022 without an answer. VM was left, and the customer returned the call on 04/10/2022. The customer is asking for a change in our replacement return policy for his defective unit. The customer was provided an alternative to the pre-shipment of his unit by agreeing to our Agreement of Consideration (See Attached). The customer felt that he could strip the unit being returned of parts so that he could have spares on hand but was advised the unit must be shipped back complete. The customer stated they do not have a computer or printer, so the agreement was mailed 04/10/2022 to the customer with a prepaid envelope. Once the agreement is returned, we will ship the replacement. The customer agreed to this solution.

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