Complaints for Westlake Credit in Los Angeles, CA

504 South Alvardo, Suite #214
Los Angeles, CA 90057 | Get Directions

(213) 483-4446

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services, and difficulty obtaining refunds. Customers complain that listed rentals do not exist, were previously rented, or did not meet the complainant's housing specifications. Complainants further allege employees are rude and unhelpful, and fail to return calls or even answer phones. One complainant alleges he went to the company's office, and they were no longer there, having moved from their present location without notification to their customers. The company responded to a few complaints, but failed to address the complainants problems. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Westlake Credit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Westlake Credit complaints