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Weston Buick GMC, Inc. complaints

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22309 SE Stark Street
Gresham, OR 97030 | Get Directions

(503) 376-6126

http://www.buyweston.com

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Total Amount in Dispute:
$40,110.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Weston Buick GMC, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Weston Buick GMC, Inc.

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8/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $40,000.00 Amount Settled: $0.00

Customer Complaint

7/11/2024

GMC was only ( 25000 ) That is was i was only in agreement with. They first sold me a Kia i ( only had 12 days ). It was a lemon i felt it was unsafe to drive like i was driving on the rims of the tires and it moved left and to the right alignment was off. I asked to trade for GMC they agreed. When finance person was having me fill out paperwork i asked if i had a time frame to cancel if i see something. He said no you already signed. (I found that isn't true there was a time i legally had the right to)/ I absolutely would have cancelled had i had known and understood what they did. My personal income was only half of what was typed in on there application it was not 5,270 for the Kia then it jumps in 12 days to 6,900 a month ??? I only made about 2500 or less monthly for my income and i only had a job for two weeks with a company wasn't hired on. The dealership charges me an astronomical amount for the trade which i put no money down i didn't have anything. They ran 10 inquiries on my credit reports to find a loan. Non of this i new about. I find out now because I've written the consumer Financial Protection Bureau who then transferred my info to the attorney general who tried to talk to Weston that sent one letter of the breakdown . I responded to the Attorney General and Weston stopped communicating. I learned i can cancel the warranty, gap insurance and etch , what i found is that Weston did not cancel the warranty for the Kia and applied it to the GMC pay Resolution Sought Warranty company called Westin to request to cancel ETCH a week ago and send me a email and the warranty company it still has not happened. Cancel the difference in debt between the Kia and the GMC . The income amount they applied with exceeded my personal income.

8/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $110.00 Amount Settled: $0.00

Customer Complaint

4/26/2022

I traded in my 1994 Ford Ranger last summer and bought a 2015 Kia Soul. I signed all the paperwork. When I asked was told nothing more needed to be done. Last week I got a renewal license for the state of Washington for the Ford. I have called three times and no one has responded. Resolution Sought I expect the company to notify the state of Washington DOL and inform them of the change. I also want a certified letter to effect sent to me so I know it has been handled legally and correctly

Company Response

8/4/2022

After speaking with Paul today he told me that the issue was resolved a few months ago. He got in touch with someone in our business office and the State of Washington was ultimately notified that Paul no longer owns the Ford Ranger. Paul stated that he has not received any more licensing notifications for the Ford.

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