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Weston Store complaints

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4250 Alafaya Trail Suite 212-329
Orlando, FL 32765 | Get Directions

(407) 801-3834

http://www.westonstore.com

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Total Amount in Dispute:
$130.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Weston Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Weston Store

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1/31/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $129.95 Amount Settled: $0.00

Customer Complaint

1/3/2022

Ordered heated jacket for g/son as Christmas gift. Weston stores said to order 2 sizes better than normal size. He is a medium so I ordered XL. He got jacket Dec. 26 2021 and it is 2 sizes to small. I have contacted Weston Stores requesting an exchange. I gave them order number which is 22723 and re gave them my email address. They asked for a tracking number which I never received. I explained I just wanted an exchange not a refund. Now they are giving e the run around and hassles about an exchange. I have emailed this store several times and have tried calling them but the phone recordings just takes me from point A to point B then back to point A again. I do have all the emails I have sent to Weston and their limited replies. If you need me to forward them to you it will be no problem. I also have a email receipt showing I did pay for their merchandise. Resolution Sought Now, I do want a full refund as I feel they are not going to do an exchange. I feel they are waiting for the time allotted for an exchange to expire and they don't have to honor their promise.

Company Response

1/18/2022

Mr. Starbuck ordered a heated jacket from our company. It was delivered to him on 12/24 https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612927005447000016874592 . He said that it did not fit and wanted to exchange. We will gladly exchange the item if he returns the item to us , which Mr. Starbuck was okay with. We emailed him 3 different times letting him know what return address to return the item to. We are not giving him any "run arounds" about an exchange. We will happily exchange his item to us as stated once he returns it to us. Mr. Starbuck still has not had his return delivered to us. He provided us a non working tracking number 3 days ago. Once we receive his return, we will gladly ship out his new order for the exchanged size that he wants or provide him with a refund. As stated, we ask that the customer ships back their item and provide a working tracking number within 7 days of refund approval. He still has not done that. Here is our return policy : https://www.westonstore.com/pages/return-policy

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