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Westville Quick Stop complaints

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Ih 59 & Highway 62
Westville, OK 74965 | Get Directions

(918) 723-3582

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Total Amount in Dispute:
$140.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Westville Quick Stop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Westville Quick Stop

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11/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $139.90 Amount Settled: $0.00

Customer Complaint

10/6/2023

I got gas on September 28 around 3:30 to 4 pm . I stuck my Walmart card that I get my ssdi money on got 9.90 in gas. It held out 150. I called quick stop they said it would be put on my card and I call the Walmart card and they said it will be released the 10. I called back they said it would be released on October 5. I called October 5 and they said it was already released to me and it wasn't I heard it is the Walmart bank card fault and I heard it's the stores so I'm making a complaint on both Resolution Sought Give me my money back.

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