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Wheels Labs, Inc. complaints

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8730 West Sunset Blvd Suite 290
West Hollywood, CA 90069-2247 | Get Directions

(740) 651-1718

http://www.takewheels.com

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Total Amount in Dispute:
$4.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Wheels Labs, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Wheels Labs, Inc.

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6/29/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4.00 Amount Settled: $0.00

Customer Complaint

6/1/2022

The wheels e bike did not work it was a waste of time and money. When I called the customer service department (888)240-7120. They hung up in my face like if not a problem. This company lacks good products and have worst customer service. I called and talked with two people on different occasions. They both did the same thing I just want my money back ?? Resolution Sought Give me my money back.

Company Response

6/16/2022

Customer contacted us via phone and email. Upon the initial contact we provided a refund and confirmed via email.

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