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Whipped Addiction Bath & Body complaints

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2966 Elmore Park Road, #34484
Memphis, TN 38134 | Get Directions

http://www.whippedaddiction.co...

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Total Amount in Dispute:
$57.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Whipped Addiction Bath & Body closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Whipped Addiction Bath & Body

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12/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $56.96 Amount Settled: $0.00

Customer Complaint

11/15/2022

In July 2022, they had a sale for products buy get free. I placed TWO separate orders from this sale. I would NOT have bought and paid full price for these products considering I've never used or bought from them before. So I took advantage of the sale and placed an order on July 20, 2022 and then again July 22, 2022. And paid two different shipping costs also. Fast forward to today 11/10/22 I have just received "my order" with only the "paid for" items and no free items. Now in between these 5 months I've emailed them a few times inquiring about my orders and they were very rude and we have gone back and forth. And I believe this is why I'm now being scammed and not receiving what I originally paid and wanted. I would have NOT have bought anything if it wasn't for the sale PERIOD. This is what the note says attached with my order. I paid almost $110 for. (Both orders) "Your package includes the items paid for ZERO FREE items are included you can review your original order to see that we shipped what was paid for". I'd like my free items I intended or half of my purchase money back (I purchased these bath items for the women's shelter I volunteer for). Resolution Sought To send the free items that I'm entitled to said their sale that I purchased from

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