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Whirlpool Corp. Consumer Loyalty Division complaints

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553 Benson Road
Benton Harbor, MI 49022 | Get Directions

(866) 698-2538

http://www.whirlpool.com

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Total Amount in Dispute:
$2,687.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Whirlpool Corp. Consumer Loyalty Division closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Whirlpool Corp. Consumer Loyalty Division

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11/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $536.87 Amount Settled: $0.00

Customer Complaint

10/25/2023

Bought a new washer had to have it repaired then the next day it's not working again. Whirlpool will not refund my money to buy a working machine Resolution Sought Refund my money so I can buy a washing machine that works.

2/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

1/25/2023

I purchased a 2 and 1 Whirlpool washing machines on 8/20/2022. Model number WTW5057LWO Serial number CB1305896. On December 30th 2022 a service order was made to Whirlpool that the machine was broken. They sent Diamond Factory Service to our home on 1/06/2023. The motor and capacitor are broken. I have continued to wait for them to find the capacitor ( part # W11395618). I contacted a genuine part distributor located on whirlpool's website Marcone supply and they informed me that they have 95 of that specific part in stock in their Dallas location and could have it shipped and to me in two days. Whirlpool was contacted with this information and refused to order the part. I am being told they have until February 7th 2023 to find the part (21 business days from the service date. Until then they will not do anything else to repair my washer. They also refused to replace the washer even with the extended repair time. They do not guarantee they will have the part by February 7th and will then have an additional 10 days to decide if they will fix it at all or replace it or leave me with a broken 4 month old washer. Resolution Sought I would like Whirlpool to replace my washer at this time. If that is not acceptable I would like to be refunded for the cost of a capacitor and motor and labor. So that I can purchase the needed parts in stock at Marcone Supply.

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