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Whirlpool Corporation complaints

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2000 North M-63
Benton Harbor, MI 49022 | Get Directions

(800) 344-1274

http://www.whirlpool.com

Monday - Friday: 8 a.m. - 8 p.m. EST

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Total Amount in Dispute:
$44,118.00

Total Amount Settled:
$0.00

Complaint Experience

93%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

57 complaints against Whirlpool Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
44	Agreed to make an adjustment
0	Refusing to make an adjustment
12	Refuse to adjust, relying on terms of agreement
1	Unanswered

57 complaints against Whirlpool Corporation

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9/30/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $798.00 Amount Settled: $0.00

Customer Complaint

9/10/2025

Bought a Maytag washer and dryer on 10/25 of last year and in our dryer it looks like rust is coming through the seal or paint that is on the drum, it's white inside and it peeling off and looks like rust is coming through, paid $798.00 for the drying and had a repair person come out from Maytag and once they looked at the dryer, which he said he had never seen anything like this, he was on his phone for over a half hour or more with his boss at which time they said they couldn't do anything because it was cosmetic and Maytag wouldn't take care of the problem, this is cosmetic since some of this is getting on our clothes and down the road the rust is going to only get worse. Resolution Sought Replace

Company Response

9/18/2025

Mr. Stout has filed a complaint with your office regarding the repair needed on his in-warranty Maytag electric dryer. I apologize for his experience. Whirlpool stands behind our appliances with the full one year manufacturer's warranty, which is for repair only; not replacement or refund. We are currently working with an authorized service provider on an on-going repair on the dryer to replace the dryer drum for rust. Whirlpool has provided the service company with a concession covering parts and labor costs. Please contact me directly if you have any other questions or concerns.

9/16/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

8/27/2025

Purchased a freezer April 2025, the freezer stopped working last week, they sent someone out to repair, and this week is out again. We have lost a freezer full of food twice now. They stated they don't reimburse for food, but it is still within the year of the warranty. Resolution Sought Reimbursement for food and replacement of freezer.

Company Response

9/4/2025

Mrs. Wanda Staggs filed a complaint with your office regarding her freezer. In an effort to administer our warranty fairly to all customers, Whirlpool Corporation complies with our legal, written, product warranty. Once a product warranty has expired, any costs for maintenance, service or component replacement are then within the owner's time frame of responsibility. I left a message and provided my direct contact information. I will be working with Mrs. Wanda Staggs directly to resolve this matter. Please do not hesitate to contact me if you have any questions or concerns. We have not received any new additional information that would change our original decision. Ms.Wanda Staggs is a valued Whirlpool customer and we are sorry for the inconvenience this may have caused her.

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