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Whirlpool Corporation complaints

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2000 North M-63
Benton Harbor, MI 49022 | Get Directions

(800) 344-1274

http://www.whirlpool.com

Monday - Friday: 8 a.m. - 8 p.m. EST

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Total Amount in Dispute:
$48,554.00

Total Amount Settled:
$1,300.00

Complaint Experience

90%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

63 complaints against Whirlpool Corporation closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
51	Agreed to make an adjustment
0	Refusing to make an adjustment
8	Refuse to adjust, relying on terms of agreement
3	Unanswered

63 complaints against Whirlpool Corporation

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4/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $580.00 Amount Settled: $0.00

Customer Complaint

3/19/2025

I purchased a new whirlpool refrigerator last June 2024 has 1 year warranty the freezer was making a loud grind noise I called on March 11 to report it and was told repairman would come Friday march 14 nobody came or called I called that day and was told today Monday a repairman would Come and got a voicemail saying it was cancelled. I loss food valued at 175.00 and now I had to turn off fridge it smells like burning wires . I want a new one or be reimbursed the price I paid roughly 580.00 from Lowe's it was bought, model-wrt518szfb04 serial -vsd1971017 black in color Resolution Sought I want a new fridge or reimbursement for food and refrigerator, the factory warranty is 1 year parts and labor but now it's very inoporable and smells Like burning wires. Unsafe due to their neglect. And I'm going on a week with no fridge .

9/30/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/16/2024

I purchased a French door whirlpool refrigerator in June 2023 from the time I purchased it. It was freezing items in my refrigerator. I had two service calls from the place that I purchased it however the problem was never corrected. We kept adjusting the temperature on the refrigerator and to no avail in June 2024 I called for service because the problem was getting worse because of the time that I called whirlpool wasn't sure if it was under manufacture or extended warranty, which I did purchase the extended warranty for $300 at time I bought the refrigerator by the time we got that straightened out, it was middle someone came out in July and replaced part. However, the problem was not corrected again. I called for another service call to have this refrigerator looked at and fixed. Gentleman came out from new leaf warranty because now it was under the extended warranty said it needed a new thermometer ordered the part and scheduled the part to be put in the following week took Took the day off and the night before received notification. The part was on backorder. This was September 3 part came in on September 10 and now having difficulty scheduling an appointment for someone to come and put it in. I work full-time and I have never experienced such frustration with whirlpool and would never recommend the product to anyone, they do not stand behind their products. Worst refrigerator ever. Tried several times to speak to someone from Whirlpool however because it's under exten Resolution Sought Stand behind the products.

Company Response

9/18/2024

2000 North M-63 – Benton Harbor, MI 49022 Administrative Center September 18, 2024 To: Business. Consumer Alliance From: Bruce Crossman Executive Staff Whirlpool Corporation Re: Ms. Albano This customer has filed a complaint with your office. In an effort to administer our warranty fairly to all customers, Whirlpool Corporation complies with our legal, written, product warranty. Once a product warranty has expired, any costs for maintenance, service or component replacement are then within the owner's time frame of responsibility. I called and sent an email with an advisement and my contact information. This consumer is valued by Whirlpool and we sincerely apologize for any inconvenience. Thank you.

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