White Furniture complaints

I bought a Beautyrest mattress in November 2020 and 2 days after being delivered I called them and made a complaint about the mattress had a dip on both sides the left and right side and our head and legs both were upwards then a guy came out rolling a nasty pipe across it, then he left and I received a call later that day that nothing was wrong with it then 2 days after I called back because of the same problem. Then about 2 weeks later the guy came back to our place to check the bed he checked it and left and I received a call that the bed is in fact defective. So we where told to go to the store and pick out another bed, so we did and about a week later we received a called that another bed is being given in place of the one we picked out that we need to go in and see if it's ok, so we went and checked it out and agreed to get it. Then Mike the sales guy said that it will take 2 weeks to get because he had to order it and I had said ok. Then after about 2 and a half weeks I called them back and asked where the bed is and Mike said must have been phone tag which he forgot to order it. Then he responded that we would get it in a couple of weeks for the bed place to make it, then I said ok again and felt like I had no choice then to wait. Then 2 days later the furniture store called and said that my bed was in and gave me a day to deliver it once we received it I layed on it that night to sleep and there's dip and lumps everywhere they gave me the floor sample model Resolution Sought I would like a refund so I can go elsewhere to purchase another bed. That's what I been asking for all along and now I have medical problems because of it.

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